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These General Conditions of Use, Conditions of Sale and Privacy Policy (hereinafter, “CU”) regulate the use of the website (hereinafter “the Website”), of which Grupo Valdecuevas Agro, SLU (hereinafter “Grupo Valdecuevas”) is the owner. Grupo Valdecuevas Agro is a Spanish limited liability company domiciled at Plaza Martí y Monsó 5, 1º, 47001 Valladolid, registered in the Mercantile Registry of Valladolid, in Volume 981, Folio 118, Page VA-13223 with CIF number B47027982. Through its website, Valdecuevas provides information about its products and offers the possibility of purchasing them. In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them. Grupo Valdecuevas wants to let its Users know that it is aimed exclusively at a public over 18 years of age and that the territory in which it accepts and distributes orders is the European Union (hereinafter, the “Territory”).


All the prices of the products that are indicated through the web page include VAT and other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the User in the purchase process.


Grupo Valdecuevas will do everything possible to please all its Users in the demand for the products. However, on occasions, and due to causes that are difficult to control by Grupo Valdecuevas, such as human errors or incidents in computer systems, it is possible that the product is not available after the order has been placed, in which case the user will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the provisions of the Return section.


The buyer agrees to pay at the time the order is placed. The initial price that appears on the website for each of the products offered will be added the rates corresponding to the relevant shipping costs. In any case, said rates will be previously communicated to the User before formalizing the purchase itself. The ticket or proof of purchase that corresponds to the purchase order will be available and will be sent by email to the address provided by the User in the Registration section. The buyer must pay the amount corresponding to his order by payment through credit or debit card (Visa, Mastercard, American Express, Visa Electron and/or other similar cards), it is also possible to pay through the Paypal system. The User must notify Grupo Valdecuevas of any improper or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that Grupo Valdecuevas can carry out the appropriate procedures.


Once the order has been formalized, that is, with the acceptance of the CU and the confirmation of the purchase process, Grupo Valdecuevas will always send an email to the User confirming the details of the purchase made.


Grupo Valdecuevas will accept order cancellations when they are requested before the end of the day on which the purchase is made. Grupo Valdecuevas will accept order cancellations when they are requested WITHIN THIS PERIOD. To make the cancellation you must SEND an email to to request the cancellation of your order and in which the purchase order is attached to thus guarantee ownership of it. Once the purchase has been shipped, order cancellations will not be accepted given the personal nature, purpose and destination of the products sold.


I. Delivery of the product Grupo Valdecuevas undertakes to deliver the product in perfect condition to the address indicated by the User in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the User for indicating an address where the order can be delivered within normal business hours. The order will be delivered by hand and under signature, if the User is not at home at the time of delivery, the transport company will leave a notice for the User to contact it and agree on a new delivery date or a place of collection of the order. The rates that are charged by default on the web are those set by the transport company. Grupo Valdecuevas will not be responsible for errors caused in delivery when the delivery address entered by the User in the order form does not correspond to reality or has been omitted. II. Delivery Time The products have a delivery time between 1 and 2 business days within the Peninsula and 3 to 5 business days in the rest of the territory, these terms are average, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, Grupo Valdecuevas will inform its customers as soon as it becomes aware of them. Each delivery is considered made from the moment in which the transport company makes the product available to the User, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to Grupo Valdecuevas, the User may cancel their order in accordance with the procedure described in the Section “Return procedure”. Those cases in which the order has been made available to the User by the transport company within the agreed period and could not be delivered for reasons attributable to the User will not be considered delays in delivery. II. Delivery Data, Non-delivery and Loss If at the time of delivery the User is absent, the transport company will leave a notice for the User to contact it and agree on a new delivery date or a place of order pickup. If after 7 business days after the delivery of the order has not been arranged, the User must contact Grupo Valdecuevas. In the event that the User does not proceed in this way, after 15 business days from the delivery date of the order, it will be returned to our warehouses and the User must bear the shipping costs and return to origin of the merchandise, as well as the possible associated management costs. If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks. IV. Diligence in delivery The User must check the good condition of the package of the requested product at the same time of receipt of the order. If, once the product has been reviewed, the User detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by shipping, he may not receive the order. The transport company will notify Grupo Valdecuevas and after verifying the damage, the order will be replaced or the amount of the order will be repaid to the User according to their preference.


The User has a period of 14 calendar days to return, at his cost, the products that are not to his satisfaction. This period is counted from the day the package is delivered to the User. Grupo Valdecuevas will only accept returns that meet the following requirements: 1. The product must be in the same condition in which it was delivered and must keep its original packaging without unsealing. 2. The shipment must be made using the same box or envelope that we have sent you, or failing that, in a similar format that guarantees the return in perfect condition. 3. A copy of the delivery note/invoice must be included in the package, where the returned products and the reason for the return are also marked. In order to facilitate the return process for Users and to be able to correctly monitor it, if the reason for the return is attributable to Grupo Valdecuevas (the product is defective, it is not the one you ordered, etc.) , the use of this service is free. If the reason is another (the products were served correctly but you are not to your liking), Grupo Valdecuevas will pay the cost of the products except for shipping costs that will be deducted from the refund depending on the cost in each case. To proceed with the return, the User must communicate it by email to indicating in “subject” CANCELLATION ORDER NUMBER” and specifying the products that he wants to return within the return period. You can also communicate by phone at 983 361 029. Grupo Valdecuevas will contact the User as soon as possible.


Grupo Valdecuevas holds all the rights to the content, design and source code of this website and, especially, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data that are include on the web. Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property. Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable to it. The total or partial reproduction of this website is expressly prohibited, not even through a hyperlink, nor of any of its contents, without the express written permission of Grupo Valdecuevas. Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that entails an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the web if it is not with the prior express and written authorization of Grupo Valdecuevas. Grupo Valdecuevas informs that it does not grant any implicit license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the contents included on the website.


Users are fully responsible for their conduct, when accessing the information on the web, while browsing it, as well as after having accessed it. As a consequence of the foregoing, Users are solely responsible to Grupo Valdecuevas and third parties for: 1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content on the website, prepared or not by Grupo Valdecuevas, published or not officially under its name; 2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment by other Users. 2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment by other Users. Grupo Valdecuevas informs that it does not guarantee: 1. That access to the website and/or linked websites is uninterrupted or error-free 2. That the content or software that Users access through the website or linked websites does not contain any error, computer virus or other elements in the content that may cause alterations in their system or in electronic documents and files. stored on your computer system or cause other damage; 3. The use of the information or content of this website or linked websites that Users could make for their personal purposes. The information contained in this web page must be considered by the Users as informative and guiding, both in relation to its purpose and its effects, which is why: Grupo Valdecuevas does not guarantee the accuracy of the information contained in this web and consequently They do not assume any responsibility for the possible damages or inconveniences for the Users that could be derived from any inaccuracy present on the web.


Grupo Valdecuevas does not assume any liability derived, by way of example but not limitation: 1. From the use that Users may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and/or industrial content of the web or third parties. 2. Of the eventual damages to Users caused by a normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the web and, in general, of the errors or problems that are generated in the development or implementation of the technical elements that the website or a program provides to the User. 3. Of the contents of those pages that Partners or Users can access from links included in the web, whether authorized or not. 4. From the acts or omissions of third parties, regardless of whether these third parties may be linked to Grupo Valdecuevas by contract. 5. Of the access of minors to the contents included in the web, it being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the tools to control the use of Internet in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) sending personal data without the prior authorization of their parents or guardians. 6. Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the website and/or linked websites, nor will it be liable, therefore, for any damages and prejudices suffered by individual and/or collective Members or Users as a result of said communications and/or dialogues.


In the event that any clause of these CU is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these CU. Grupo Valdecuevas may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by Grupo Valdecuevas or prescription of the action that corresponds in each case.


Grupo Valdecuevas Agro S.L.U. reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. For this reason, Grupo Valdecuevas recommends that the User read them carefully each time they access the Website. Users will always have these CUs in a visible place, freely accessible for as many queries as they wish to make. In any case, the acceptance of the CU will be a previous and essential step to the acquisition of any product available through the Website.


These general conditions are ruled by the Spanish Law. In case of controversy that derives from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.